Reservations flow: delays in scheduling messages for new reservations and updating rules

Incident Report for Hospitable.com

Resolved

This incident has been resolved.

Posted Jun 27, 2019 - 21:50 UTC

Identified

We are currently experiencing a significant load in relation with scheduling messages for reservations, under the Reservations flow.

There may be a significant delay before changes to rule configurations are implemented for guests, or before messages are scheduled for guests for new reservations.

We have increased the resources available significantly to speed up the recovery process.

Posted Jun 27, 2019 - 20:30 UTC

This incident affected: Products & Features (Guest experience).