Welcome to smartbnb's status page!
All Systems Operational

About This Site

Smartbnb automates the management of your Airbnb listings. https://smartbnb.io

Uptime over the past 90 days. View historical uptime.
Our Websites Operational
90 days ago
99.97 % uptime
Today
Landing page (smartbnb.io) Operational
90 days ago
100.0 % uptime
Today
Web application (my.smartbnb.io) Operational
90 days ago
99.95 % uptime
Today
Channels Operational
90 days ago
99.79 % uptime
Today
Booking.com API ? Operational
90 days ago
100.0 % uptime
Today
Airbnb.com API ? Operational
90 days ago
99.93 % uptime
Today
Vrbo API ? Operational
90 days ago
99.44 % uptime
Today
Products & Features Operational
90 days ago
99.97 % uptime
Today
Inbox Operational
90 days ago
99.94 % uptime
Today
Calendar Operational
90 days ago
99.94 % uptime
Today
Guest experience ? Operational
90 days ago
100.0 % uptime
Today
Operations ? Operational
90 days ago
100.0 % uptime
Today
Reservations Sync ? Operational
90 days ago
99.96 % uptime
Today
(Legacy) Metrics Operational
90 days ago
99.96 % uptime
Today
Webhooks ? Operational
Emails ? Operational
SMS ? Operational
Payment processing (Subscriptions) ? Operational
Billing & Invoicing (Subscriptions) ? Operational
Supporting our customers Operational
Live chat & email support, product tours and support documentation (on help.smartbnb.io) ? Operational
Outbound calls Operational
Zoom Meetings Operational
Datacenter Operational
Cloudflare DNS Updates Operational
Cloudflare DNS Root Servers Operational
Sync Operational
Pricing Sync & Availability Sync Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Airbnb • HTTP errors ?
Fetching
Guest experience • Event messages
Guest experience • Scheduled messages
Operations • Notifications
Web application uptime (my.smartbnb.io)
Fetching
Web application (my.smartbnb.io) response time
Fetching
Past Incidents
Jul 31, 2021
Elevated Vrbo and Airbnb API Errors
Resolved - Vrbo and Airbnb experienced an elevated rate of API errors. It appears that things have returned to normal

This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo was partially unavailable during this time, this may have affected our operations until Vrbo was back to normal.
Jul 31, 02:30 UTC
Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021
Scheduled calendar maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 10:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 08:01 UTC
Scheduled - We will be making some more changes related to our Calendar functionality during this time in order to make it more reliable in future. While we don't expect any downtime in relation to this change, during this maintenance period customers may notice an increased delay in syncing calendar settings such as pricing and availability, and / or some errors on the Calendar page of our web application.
Jul 26, 11:57 UTC
Elevated Vrbo API Errors
Resolved - This incident has been resolved.
Jul 27, 09:51 UTC
Investigating - Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation.

This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal.
Jul 27, 05:59 UTC
Jul 26, 2021
Elevated Vrbo API Errors
Resolved - This incident has been resolved.
Jul 26, 14:49 UTC
Investigating - Vrbo is currently experiencing an elevated rate of API errors. We are monitoring the situation.

This is usually the case whenever Vrbo is under maintenance or is experiencing technical difficulties. Since Vrbo is partially unavailable during this time, this may affect our operations until Vrbo is back to normal.
Jul 26, 09:09 UTC
Scheduled calendar maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 09:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:01 UTC
Scheduled - We will be making a change related to our Calendar functionality during this time in order to make it more reliable in future. While we don't expect any downtime in relation to this change, during this maintenance period customers may notice an increased delay in syncing calendar settings such as pricing and availability, and / or some errors on the Calendar page of our web application.
Jul 23, 14:25 UTC
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Airbnb and Vrbo down
Resolved - This incident has been resolved.
Jul 22, 17:06 UTC
Monitoring - Our operations have resumed. We are monitoring.
Jul 22, 16:53 UTC
Update - We are observing a resolution to the issue. Airbnb.com and Vrbo.com are back online. We are looking into restoring our operations.
Jul 22, 16:40 UTC
Identified - Airbnb and Vrbo are still down. Akamai, who is a DNS provider is reporting an incident on their Edge DNS service. https://edgedns.status.akamai.com/incidents/n5zl6dythvfv

Other websites are down, including Fedex, HBO Max, Steam, Last Pass.. You can check other popular services affected by this incident on https://downdetector.com/
Jul 22, 16:29 UTC
Update - We have identified that Vrbo.com is down too.
Jul 22, 16:19 UTC
Update - Airbnb currently is entirely down. We have suspended all operations in relation with Airbnb until Airbnb.com is back up again. No guest or host can communicate on their platform or through their API.

Our own investigation seems to show that all DNS records have been removed on www.airbnb.com, meaning airbnb.com no longer resolves to a website. Our best wishes to the Airbnb team to recovery this situation.
Jul 22, 16:08 UTC
Monitoring - Airbnb currently is entirely down. We have suspended all operations in relation with Airbnb until Airbnb.com is back up again.
Jul 22, 15:38 UTC
Jul 21, 2021

No incidents reported.

Jul 20, 2021
VRBO accounts disconnected
Resolved - This incident has been resolved.
Jul 20, 06:40 UTC
Investigating - We are observing a higher than usual rate of VRBO accounts being disconnected from Smartbnb. At this time we cannot provide further insights into the reasons being this disconnection, as this is likely related with VRBO's internal systems.

All users who are receiving an email notifying them that a VRBO/Homeaway account is being disconnected should be reconnecting their account at the first opportunity on https://my.smartbnb.io/accounts

Our support team remains available by live chat (available on Help > "Contact support) or by email (support@smartbnb.io) should you require any assistance.
Jul 20, 04:41 UTC
Booking.com incident affecting partner-to-guest messaging
Resolved - We received information from Booking.com Connectivity Team that on the 20th of July, there was an incident affecting partner-to-guest messaging.

As a result, the messages we sent at that time to the guest weren't forwarded by Booking.com as expected, and the guests didn't receive them.

The incident has been resolved on the 21st of July.
Jul 20, 05:00 UTC
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021
Web application down
Resolved - This incident has been resolved.
Jul 17, 15:36 UTC
Identified - We are continuing to investigating the issue. We have identified the nature of the issue on our database. Engineers on call are working on fixing this issue.
Jul 17, 15:27 UTC
Update - We have identified the issue in relation with our database. Engineers on call are investigating the issue.
Jul 17, 14:59 UTC
Investigating - We are currently investigating an outage of the web application.
Jul 17, 14:54 UTC
← Incident History Powered by Statuspage