Update - All delayed full account imports following today's authentication incident have been completed.
Jun 11, 16:55 UTC
Update - As a significant number of accounts are being re-authenticated, there is currently a significant number of Airbnb accounts waiting for a full import. We are currently adding workers to handle the load.
Jun 11, 16:19 UTC
Identified - Airbnb is currently returning intermittent authentication errors causing Airbnb accounts to be disconnected from Smartbnb. Affected users are invited to reconnect their Airbnb accounts on https://app.smartbnb.io/account/channels
Jun 11, 08:04 UTC
Resolved -
This incident has been resolved.
Jun 17, 10:55 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 17, 10:25 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 17, 09:59 UTC
Investigating -
We are currently investigating an issue with DNS resolution from one of our providers. This is temporarily affecting site access for some customers.
Jun 17, 09:46 UTC
Resolved -
The Customer service and Sales teams are back from the SaaStr Europa conference! Normal customer service will now resume. Thanks for your patience as gain insights to help make Smartbnb even better.
Jun 14, 15:17 UTC
Identified -
The Customer service and Sales teams are in Paris at Saastr Europa. We are looking to gain insights to help make Smartbnb even better. As a result of our attendance to this conference, we will have a reduced capacity. All support inquiries will be addressed, but our response time may be affected for non-critical issues. We will resume our normal service starting from Friday, June 13th.
Jun 12, 09:21 UTC
Resolved -
This incident has been resolved.
Jun 11, 08:05 UTC
Monitoring -
Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation.
This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal.
Jun 10, 14:17 UTC
Resolved -
This incident has been resolved.
Jun 7, 19:52 UTC
Monitoring -
HomeAway operations are returning to normal as the messaging backlog is worked through. We are monitoring for further issues.
Jun 7, 19:37 UTC
Identified -
Several servers experienced higher than usual API load. We are slowly bringing HomeAway operations back online. Messaging may be slightly delayed.
Jun 7, 19:04 UTC
Investigating -
HomeAway is currently experiencing an elevated rate of API errors. We are monitoring the situation.
This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. Since HomeAway is partially unavailable during this time, this may affect our operations until HomeAway is back to normal.
Jun 7, 18:53 UTC
Resolved -
This incident has been resolved.
Jun 7, 16:01 UTC
Monitoring -
The HomeAway API is likely undergoing maintenance and/or upgrades. We are still seeing frequent API outages and are monitoring the situation.
Jun 7, 13:53 UTC
Identified -
We have identified several endpoint that have likely been deprecated in the HomeAway API and are causing elevated error rates. We are currently implementing updated endpoints.
Jun 7, 13:10 UTC
Investigating -
HomeAway is currently experiencing an elevated rate of API errors. We are monitoring the situation.
This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. Since HomeAway is partially unavailable during this time, this may affect our operations until HomeAway is back to normal.
Jun 7, 12:29 UTC
Resolved -
This incident has been resolved.
Jun 6, 18:31 UTC
Update -
Elevated HomeAway API error rates persist on a few endpoints. Messaging is unaffected.
Jun 6, 16:50 UTC
Monitoring -
The HomeAway API seems to have stabilised, but we are monitoring for further error rate elevation.
Jun 6, 15:57 UTC
Investigating -
HomeAway is currently experiencing an elevated rate of API errors. We are monitoring the situation.
This is usually the case whenever HomeAway is under maintenance or is experiencing technical difficulties. Since HomeAway is partially unavailable during this time, this may affect our operations until HomeAway is back to normal.
Jun 6, 15:27 UTC
Resolved -
This incident has been resolved.
Jun 4, 18:11 UTC
Monitoring -
Airbnb is currently experiencing an elevated rate of API errors. We are monitoring the situation.
This is usually the case whenever Airbnb is under maintenance or is experiencing technical difficulties. Since Airbnb is partially unavailable during this time, this may affect our operations until Airbnb is back to normal.
Jun 4, 17:33 UTC